Released On 27th May 2021

WisePay Online Payments

28 May 2021

Dear Parent

WisePay Online Payments

The school has been using, for some time now, WisePay for cashless payments. Due to the Covid-19 outbreak we have moved to not taking cash altogether. As a school we are keen that this should continue. Therefore we kindly ask that students do not bring cash into school for any school purchases - please login to WisePay if you need to pay for any purchases. This includes payment for items from the Refectory. Top ups for food and drink will need to be carried out online.

Please find enclosed notes on how to login and make payments online. If you have any queries please email finance@stanchester.co.uk

Yours sincerely

Mrs S Townsend

Finance Manager

How to Log In and Make an Online Payment
Please go to your school's web site (ie not WisePay's web site) and click on to the WisePay logo. You will be taken to your school's payment pages.

Alternatively, your school is using the WisePay APP you will be able to find more information on how you download and log in, using the username and password given above on your school's WisePay homepage.

Please use your personal User Name and Password above to log in.

Can I Change My Password?
You need to log in for the first time using the User Name and Password given above. However, after you have logged in you are able to change the password given above to one of your choice.

To do this, please go to 'Change Password' and follow the on-screen instructions. Please be aware that your email address becomes your User Name if you change your password.

For security purposes, please ensure that your 'Wise Account' password you choose is unique to your 'Wise Account' and that you do not use it for any other login. WisePay recommends that you change the password issued above to your own password.

What Can I do on My 'Wise Account'?
Once in your 'Wise Account' you can make payments online. You can also view your payment history by clicking on 'my Wise Account' tab at the top right of the page.

I have More than One Student at the School
If you have more than one child at the same school, you will receive a User Name and a Password for each child.

You can either choose to keep each account separate or to merge multiple accounts. To do this, go to your Wise Account and go in to 'Merge an Account'. Please follow the on-screen instructions.

Who to Contact if you have Any Questions
WisePay has given your school further information to provide to you and this should answer any questions that you may have. Due to data protection and confidentiality considerations, unfortunately, WisePay cannot take questions over the telephone on individual accounts. Therefore, if you do have any questions, please go to your school who should be able to answer them directly or will channel them to WisePay on your behalf if they cannot.

We hope you find the WisePay Service of benefit to you.